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| Frequently Asked Questions |
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- How much does shipping cost?
- Do we ship to PO Boxes?
- How will my order be delivered?
- Do I need to be home to accept delivery of my order?
- Can my Parcel be left at the front door if I am not home?
- How long does it take to despatch an order?
- How long will it take for my order to arrive?
- I have ordered the wrong product what can I do?
- What forms of payment do you accept?
- Do you accept COD?
- What Credit Cards do you accept?
- What are your Banking details for Direct Deposit?
- Do I need to put a reference on my Direct Deposit payment?
- Is there are surcharge on Credit Card purchases?
- Where do I find my Order Number?
- What is the best brand of disk for my Burner?
- What is the difference between + and - DVD Media?
- Why won't my burner burn at the full rate of the disks I have purchased?
- How do I check what the Manufacturer Code is of my Disk?
- How much does shipping cost?
If you are ordering CD or DVD media only then the shipping cost is
$9.70 (Australia Wide) per Express Satchel and we can fit up to 150 disks into one Satchel.
If you are ordering a Bulk Pack of Media or Covers then this needs to go into a box and the shipping cost will vary depending on how much you order and where you are located.
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- Do we ship to PO Boxes?
We can ship to a PO BOX on Request but these orders must be done by phone or email. All of our automated deliveries are done by courier which cannot ship to a PO Box. Any request for a PO Box will be shipped by Australia Post.
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- How will my order be delivered?
Hunter Express is our preferred carrier however we do occasionally use Australia Post for some PO Box Deliveries
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- Do I need to be home to accept delivery of my order?
Usually if no one is home Australia Post will leave a card for you to go and collect your goods from your local Post Office, it is preferred that someone will be home however this is up to the individual.
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- Can my Parcel be left at the front door if I am not home?
You can leave a request for your goods to be left if there is no one home however as we would not be able to obtain a signature as proof of delivery these orders are left at your own risk.
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- How long does it take to despatch an order?
Our order deadline is 2:00pm AEST, if you have payed via Credit Card or have forwared us proof of payment (screen dump or scan of bank receipt) for your Direct Deposit your order will go out the same day. Otherwise your order will be despatched the next business day.
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- How long will it take for my order to arrive?
Estimated delivery times are give on the shipping page during the check out process but as a guide most a delivered overnight unless you are in WA, TAS or Country Area's of your state
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- I have ordered the wrong product what can I do?
If you have ordered the wrong product and wish to return them this is fine however the postage costs are not refundable. We are more than happy to refund you the total amount of your order less the shipping on the condition that the goods are returned to us in the same condition they were depatched in.
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- What forms of payment do you accept?
Payments can be made Via Credit Card, Direct Deposit, Money Order or Cheque. Payments via Cheque will need to be cleared before your goods are despatched.
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- Do you accept COD?
No we do not do COD, all orders must be payed for in full prior to them being despatched.
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- What Credit Cards do you accept?
We accept Visa, MasterCard and Bank Card only, we do not accept Amrerican Express or Diners.
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- What are your Banking details for Direct Deposit?
Account No.: 589144022
BSB Number: 083-405
Account Name: JPL Displays
Bank Name: National Australia Bank
Please Note: We have recently changed banks so if you have our banking details set in your Online Banking system please be sure to update it.
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- Do I need to put a reference on my Direct Deposit payment?
Yes, please put your order number as the payment reference when doing your Direct Depoist, without this it is almost impossible for us to match payments up with orders.
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- Is there are surcharge on Credit Card purchases?
Yes, there is a 1.5% surcharge on Credit Card payments. Unfortunately this is charged by the bank to us for each card payment. Most retailers put there prices up to cover this which means customers that choose not to pay via Credit Card are simply paying for a service they do not use.
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- Where do I find my Order Number?
Once you have placed your order you will receive an email with your order details in it including your order number. You can also log into your account on the web site and view your current and past orders.
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- What is the best brand of disk for my Burner?
This is a question we get asked all the time and the best way to find this out is simply by checking our Polls.
Click here to see our list of Polls
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- What is the difference between + and - DVD Media?
The truth is that the two competing technologies use different formats. No single company "owns" DVD and both technologies have their "champions".
DVD-R/RW was developed by Pioneer. Based on CD-RW technology, it uses a similar pitch of the helix, mark length of the 'burn' for data, and rotation control. DVD-R/RW is supported by the DVD Forum, an industry-wide group of hardware and software developers, and computer peripheral manufacturers. The DVD-R format has been standardized in ECMA-279 by the Forum, but this is a private standard, not an 'industry' ISO standard like the CD-R/RW Red Book or Orange Book standard.
DVD+R/RW is also based on CD-RW technology. DVD+R/RW is supported by Sony, Philips, HP, Dell, Ricoh, Yamaha, and others, and has recently been endorsed by Microsoft. DVD+R/RW is not supported by the DVD Forum, but the Forum has no power to set industry standards, so it becomes a market-driven issue.
Technical Answer
DVD+R is a dvd disc that allows multiple layers for one disc where as dvd-r only allows one layer. They will not compete to become the de Facto standard, because they are both here to stay. Multi layer DVD+R can allow extra capacity per disc than DVD-R hence its high cost!
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- Why won't my burner burn at the full rate of the disks I have purchased?
Generally this is because the firmware on the burner is not up to date. Quite often Firmware updates come out for burners that enhance the drives performance and fix bugs related to some brands of media. Check out the manufacturer web site for your drive and see if an updated Firmware is available.
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- How do I check what the Manufacturer Code is of my Disk?
Quite often you will find that the brand name disk you have purchased is Manufacturered by another company and it is quite possible to check the Manufacturer Code of each disk.
We use an application called DVDInfoPro to check these codes and also perform a number of other helpful test on disks you have burnt.
You can download DVDinfoPro here
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